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Pratical Guide To The Whistleblowing Channel

Frequently Asked Questions

  • What is Double Voice and who is it for?

    Double Voice is a whistleblowing platform that allows any organization to comply with Law No. 93/2021. It is intended for private companies with 50 or more employees, public entities, and local authorities with more than 10,000 inhabitants.

  • Are companies required to have a whistleblowing channel?

    Yes. Law No. 93/2021, which transposes Directive (EU) 2019/1937, obliges all public and private entities with 50 or more employees to implement an internal whistleblowing channel. Failure to comply may result in administrative sanctions.

  • What are the penalties for non-compliance?

    Organizations that fail to implement a whistleblowing channel may be subject to fines and administrative sanctions. Penalties vary depending on the severity and may include significant fines for the organization and its managers.

  • Who can file complaints?

    Workers, service providers, interns, volunteers, shareholders, members of administrative, supervisory or auditing bodies, and any person who, in the course of their professional activity, has knowledge of infractions.

  • What types of complaints can be filed?

    Corruption, harassment, discrimination, conflicts of interest, tax and accounting fraud, money laundering, data protection, food safety, environmental protection, competition violations, and consumer protection, among others.

  • Can complaints be made anonymously?

    Yes. Double Voice allows for completely anonymous reporting with two-way dialogue functionality, ensuring that the whistleblower can communicate with management without revealing their identity.

  • How does Double Voice guarantee confidentiality?

    Through SSL certificates, servers with encrypted data, restricted access only to authorized administrators, and full compliance with GDPR. Data is protected with Always Encrypted encryption.

  • What benefits does Double Voice offer to businesses?

    Legal compliance, reputation protection, promotion of an ethical work environment, unlimited complaint registration, customized branding, detailed statistics, technical support, and training kit.

  • Is it possible to attach documents to complaints?

    Yes. Whistleblowers can attach images and files in various formats (PDF, Word, Excel, images) to support their allegations.

  • What support is offered?

    Ongoing technical support, training kit, explanatory workshop, assistance with initial setup, and ongoing support to ensure proper channel operation.

  • How long does implementation take?

    Implementation is quick. After contracting, we configure the portal with your brand and data in just a few days. The platform is immediately operational to receive complaints.